High-level description of the persona
A Conversational Interface that is used on a medical app to help users schedule appointments, receive confirmation, and get notified before appointments.

  2. Benchmarks:
Accurate: The Chabot will be capable of acknowledging the correct information that would be given from the user to assure a successful appointment-making process.
Personalized: The Chabot will be designed and produced to meet a user's requirements.
Direct: The chatbot will clearly lead the users into the process of scheduling an appointment and be straightforward about the matched time.
Always available: The chatbot is in a medical app and users can always find the chatbot as a floating button on the screen.  
Confidential: All the messages are private. The chatbot will keep the user’s schedule, condition, and insurance information confidential

  3. Level of Personification:
Low personification
First, the main goal of this chatbot is to help users schedule doctor appointments. It is a very clear task-based chatbot and doesn’t need to anticipate in small talks, so there is not a strong need for heavily personified experience.  Second, to make the scheduling process efficient,  we don’t want users to feel like they must chat, and we don’t want to invite experimentation. Third, people are already using apps and websites to complete the task to schedule doctor’s appointments,  the chatbot is introduced to streamline this process so it’s better to keep a professional tone and low personification for the chatbot to match the users’ habits.


  4. Power Dynamics:
What is the power dynamic in the conversation?
The power dynamic of the conversation is when the user explains what type of doctor they’ll like to see and when they’ll like to set their appointment for.
How intimate does this relationship need to be?
The relationship between the user and chatbot would be professional due to the user giving important information such as the type of doctor they're trying to see. Also, a trustworthy relationship because the user is trusting the chatbot to gather all the information the user has given the bot to schedule an appointment.
Where are these two entities at in their journey together? How will their relationship change over time?
When dealing with a returning user the chatbot is likely to remember the user upon their return when the user provides their information with the chatbot. Allowing the user to have a personalized feel when scheduling appointments in the future. The power dynamic wouldn’t change but the bot would suggest the reason for the return of the user.  

  5. Tone:
The chatbot will be more formal than casual, more warm than cool, communicate more like an expert, be more calm than excited

  6. Character Traits:  
Friendly, helpful, trustworthy, professional